High 5 Aqua Gel

oGel has a consistency more like a sports drink than a gel. It is smooth and has a dash of real juice for a great taste. Itandrsquo;s not thick or overly sweet. Easy to open and swallow, each sachet contains 23g of carbohydrate. IsoGel is award-winning and proven in many of the Worldandrsquo;s toughest competitions.

Which High5 gel to choose? EnergyGel or IsoGel? Both types of gel do the same job. However, IsoGel has a lighter consistency somewhere between a drink and a gel. EnergyGel has a slightly thicker consistency, but is less bulky and lighter in weight, which makes it easier to carry in larger quantities.

Features:

• Real juice flavours for a light refreshing taste
• 23g of carbohydrate
• Race proven in the Worldandrsquo;s toughest competitions
• Easy to carry, easy to open
• Suitable for vegetarians and vegans

Dosage And Usage:

• Take up to 3 sachets per hour, less if you are also using a sports drink.

DELIVERY 

We have teamed up with Parcelforce to ship your goods as quick and efficiently as possible.  

We aim to dispatch all orders placed before 13:00 GMT Monday to Friday that same day. Orders placed after 13:00 GMT will be despatched the next working day. For example, if you place your order after 13:00 GMT on a Friday or over the weekend, we will despatch it the following Monday. 

Please note, the above dispatch applies to orders that are in stock. Products available for pre order will be clearly marked online and cannot be dispatched before the date relating to that product specified online.  

UK DELIVERY OPTIONS (allow 3-5 working days)

FREE UK Mainland* for order over £25 

£3.99 UK Mainland* for orders under £25 

£5.99 Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Highlands**

*Mainland UK, Isle of Wight and BFPO postcodes

**Please note, delivery off mainland UK may take up to an additional 48 hours.  

During busy periods and over Bank Holidays, delivery times may be extended.  

INTERNATIONAL DELIVERY OPTIONS (allow up to 14 working days)

£9.99 Republic of Ireland*** 

£14.99 EU*** 

£19.99 Rest of the World***

***Recipient may have to pay any extra local taxes, duties, and any other import charges where applicable.

Please be aware that when there are International Bank Holidays or local Bank Holidays in the destination country, there may be a risk of delays in delivery to the destination country. Our parcels are shipped from the United Kingdom which means your delivery can also be affected by UK Bank Holidays. We apologise for any inconvenience this may cause. 

AVAILABILITY & PRE ORDERS 

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock, we will aim to contact you within 48 hours of the order being placed and update you on the estimated dispatch of the product or offer an alternative. At this point you will be given the option to also cancel the order should you wish.  

Some products are released on certain specified dates but may be available to order in advance, and so will be marked as a pre order. Dates of pre order availability may be subject to change – if this is the case, we will let you know the revised date your product is expected to be dispatched. 

DELAYED ORDERS & MISSING IN TRANSIT 

We aim to do everything we can to ensure you receive your order within the timeframe specified above. 

Occasionally however due to situations beyond our control, there may be a slight delay to the delivery of your parcel. All parcels are fully insured and if your parcel is delayed or missing, let us know and we will act quickly to help locate it. Whilst it is with the courier, we cannot be held responsible for the delays, however we can liaise with the courier with the aim to track down parcels that are delayed or missing. 

All claims for missing parcels must be made within 7 working days of the date of your order. 

MISSING ITEMS 

In the unlikely event that any item has been missed from your delivery, this must be reported to us within 24 hours of receiving your order by emailing enquiries@upandrunning.co.uk. 

UK DELIVERY 

Items are classed as missing in transit by our couriers if they haven't arrived within 7 days from the date of despatch. Please allow 5 working days from the date of despatch before contacting us to chase a parcel. We will then contact our courier to investigate and help locate the parcel. Please note, delivery off mainland UK may take up to an additional 48 hours.  

INTERNATIONAL DELIVERY 

Items are classed as missing in transit by our couriers if they haven't arrived within 28 days from the date of despatch. Please note that we may ask you to complete a Lossage Form prior to sending replacements. 

For any further enquiries regarding postage costs and/or destinations please email: enquiries@upandrunning.co.uk 

RETURNS  

We are happy to accept returns for unwanted items within 28 days of delivery.

Please read the following conditions carefully before returning your items: 

Online orders can only be returned to our warehouse, they cannot be returned to our stores. In store purchases can only be returned to the store you purchased from. They cannot be returned to our warehouse or to a different Up & Running  You are responsible for returning the item(s) to us. We recommend that you obtain sufficient postal insurance for the value of the goods returned in case your item goes missing on its way back to us.  

We'll refund all items which:  

Are returned to us within 28 days of receipt. Are returned to us in perfect condition, in their original and undamaged packaging and with the labels attached. Shoe boxes should not be taped up and put in the post – they must be returned in an outer packaging. Any items which are not in a clean, dry, and hygienic condition will be returned to the customer and will not be eligible for refund.For health and hygiene reasons, we are unable to accept the return of any item that has been worn, particularly underwear and socks. 

Your statutory rights are not affected by any of the above conditions.   

RETURN  ADDRESS  

Returns Department  

Up & Running (UK) Ltd  

11a East Park Road  

Harrogate  

HG1 5QT  

HOW TO RETURN ONLINE ORDERS (only available for online purchases) 

Please pack your parcel up securely and return in an outer packaging (ie. shoe boxes must not be taped up and posted back). Include the delivery note with the reason for return clearly stated. Mark the reason for the refund on your returns form. You are responsible for returning the item(s) to We recommend that you obtain sufficient postal insurance for the value of the goods returned in case your item goes missing on its way back to us.  Refunds will be made via the original payment method. Online orders must be returned to our warehouse and cannot be returned to our stores. If you have any enquiries about returning your item, please email enquiries@upandrunning.co.uk.

HOW TO RETURN IN STORE PURCHASES (only available for products bought in store) 

If an item was purchased in store then it needs to be returned to the same store. Please ensure:  

The item is returned within 28 days of purchase. The item is returned in perfect condition, with original packaging and labels. For health and hygiene reasons, we are unable to accept the return of any item that has been worn, particularly underwear and socks. Refunds will be made via the original payment method. In store purchases cannot be returned to our warehouse.Online orders cannot be returned to our stores. 

Your statutory rights are not affected by any of the above conditions.  

EXCHANGES  

We do not offer exchanges – all returns will be refunded provided they meet the terms and conditions outlined above.  

BUNDLES / FREE GIFT RETURNS  

For a full refund, please ensure all items from the bundle deal or free gift promotion are returned. Partial bundle returns will be refunded pro rata. Free gifts must be returned with their parent product in order to receive a full refund, otherwise the parent product will be refunded minus the free gift RRP value. Free gifts are not refundable on their own. 

REFUNDS  

We'll refund your item via your original payment method, minus the delivery fee. We try our best to process all refunds within 48 hours of receipt, however during busy periods allow up to 7 working days for your refund. When we've completed your refund, we'll send you an email to let you know. We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail enquiries@upandrunning.co.uk 

Terms and Conditions apply: Any refunds will be made after goods have been received and inspected. Proof of postage required. 

FAULTY ITEMS  

If you find a fault with your item, please contact our customer services team by e-mail enquiries@upandrunning.co.uk who can help and advise the best way to deal with it.  

Faulty items should be returned within 48 hours of reporting the fault to us and must be in a clean and dry condition. Any items which are not in a clean, dry, and hygienic condition will be returned to the customer. Please enclose your original invoice and details of any correspondence with us. We'll aim to get back to you within 48 hours of receipt of your parcel, although during busy periods this may take slightly longer. Most faults will require a second opinion from the product manufacturer. Your statutory rights are not affected. 

CANCELLING BEFORE DESPATCH  

To cancel your order before despatch, we recommend that you contact us as soon as you can after placing your order, and we will do our best to cancel your order before it is despatched. We cannot guarantee this will always be possible.  

CANCELLING AFTER DESPATCH  

If you wish to cancel your order after despatch, you will need to wait until you receive your order and then follow our returns procedure.  

For any more information on our returns policy please email: enquiries@upandrunning.co.uk