Torq Gels

Delivery & Returns

Delivery time and Postage: 
We want to get our goods to you as quickly, safely, and as economically as possible.  When you place an order you will see there is one standard postage charge for 4 postal zones listed below.  We have endeavoured to kept costs down on postal charges while trying to maintain delivery standards and times.  The postal rates are:

£3.99    UK Mainland (excluding Scottish Highlands and Offshore Islands )
£4.99    Scottish Highlands and Offshore Islands 
£5.99    Isle Of Man  
£9.99    Republic Of Ireland, Northern Ireland, Channel Islands,
£14.99  EU
£19.99  Other

Please note that there is FREE delivery to UK Mainland on orders over £60.
International shipments, please contact us for rates.

We have aimed to keep costs on postage down while aiming to keep the level of service on delivery high.  We use two couriers depending on where items are shipped.  Parcel Force and Royal Mail.  Parcel Force collects from our Mail Order warehouse in the late afternoon on weekdays and normally delivers within 4-5 working days to UK Mainland addresses,It's 24 hours unless there is a problem with PF, 4-5 for destinations outside of the UK mainland (Scottish Highlands and Offshore Islands).  We aim to have items ready for dispatch within 24-48hrs.  If however an item is not in stock, or has to be internally transferred, the estimated time to obtain it from the source other than the warehouse stock may add a further 48hrs to the order time listed above.  If however there is a delay we will keep you informed by email (to ensure that you receive our mail please allow your spam filter to accept our mail).

Contact us for rates on larger orders, shipping to Europe outside the EU, or beyond, or any other query - just ring , or email: 01423 562162 - enquiries@upandrunning.co.uk

Returns & Refunds

Returns:

If you are returning an item within seven days of receiving your order, we will process the refund, but please contact us first and inform us of a return. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. Please return the products to us within 21 days of your refund request. We will not be able to pay for the postage costs incurred when returning items in these circumstances.

Along with your seven day cancellation rights, you have 28 days from the date of receipt to let us know that you wish to return an item. We will not be able to pay for the postage costs incurred when returning items in these circumstances. Please ensure that the products are in a condition that can be resold.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase. It is your responsibility to pay the postage costs for any items returned to us. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

Refunds:

All refunds will be processed via your original method of payment for the price of the goods, excluding postage. This excludes cash and postal orders where we will refund you by cheque.
Please allow 7 working days for your refund to be processed.

Faulty items:

If an item is faulty please contact us first before you send it back to us. We will then send a form for you to fill in. Once the form has been completed please send this and the item back to us. We will, depending on the issue, process a refund or despatch a replacement. We will always reimburse the postage costs when replacing faulty items once the fault has been established.

When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.

Exchanges:

If you wish to exchange an item please contact us first before you send it back to us. We will then send a form for you to fill in. Once the form has been completed please send this and the item back to us. 
Unfortunately we are unable to reimburse any postage costs. Please note that there will be a postage charge to ship the replacement goods to you.
When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. We request that returned items are sent on a recorded service that includes insurance. Please retain your proof of purchase.