14 day exchange or refund promise.
As a company with over 30 years of running retail experience our aim has been to keep specialist retail in the forefront of a runner’s minds. Historically this has been achieved through exceptional customer service and a broad knowledge of the running market. To further support our aim to be the UK’s premium running retailer, Up & Running offers the following price promise policy. If you find a Price Promised* Footwear or Apparel product cheaper elsewhere in the UK, either in-store or online, we will match the price for you.
The Footwear or Apparel product must be the same product we stock, i.e. the same size, model / year, colour, width, specification and in stock.
The Footwear or Apparel product must be currently available, i.e. in stock, at the competitor at the time you want to purchase.
Price matches can only be made with proof of offers and the goods must be in stock in that size at the other retailer for the price to be valid.
The Footwear or Apparel product must be supplied only by an authorised retailer, i.e. not from a sole trader, auction site (eg Ebay) or 3rd party re-seller (e.g. Amazon).
Price Promise does not apply to prices that have been quoted for graded goods, seconds, package deals, clearance items, discontinued or specially discounted goods, including goods discounted by membership to a discount scheme.
We will only match against the advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.
Where we match an internet price, we will take the competitor’s shipping cost into account to work out the total price.
We will only match prices from UK websites and UK retailers.
Price promise on already purchased items is only valid up to 7 days from the original purchase (online and in store). You must have a valid Up & Running receipt, the item must be unworn and in the original box, and you must provide supporting evidence of your price promise claim.
Price matched prices are only valid for 48hrs after Up & Running have approved the price promise.
Price matches do not apply to accessories and electronics.
The value of price matched goods must be over £15.00.
In store – Simply take evidence of the lower price into the store with you and show it to a store colleague. This can be, for example, a copy of an advert, a screen grab or a reference to a web page.
Online – The quickest way is to speak to our customer service team on 01423 562162 (between 8.30am-4.30pm Mon-Fri) or click the contact us button above this page and fill in the form. After submission of the request for price review, our customer service team will check that the match is valid and provide a way for you to complete the transaction.
Any queries please send them through to email@example.com and we will respond within 3 working days.
NB. Our Price Match is available only to customers based in the UK.
For your extra peace of mind all store purchases are covered by our 28 day exchange or refund promise. If you change your mind for whatever reason and the product is as new, with the original receipt and packaging, bring back the items to one of our stores and we will be pleased to offer you an exchange or immediate refund - no hassles, no questions, for your total peace of mind.
* On a selected range of products: excluding all electronics and accessories, value of price matched goods must be over £15.00.